Refund policy
At Trueviakart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Eligibility for Refunds
Customers may request a refund within 5 days of receiving the product. To be eligible for a refund, the item must be unused, in its original condition, and returned in its original packaging along with all accessories and manuals.
Non-Refundable Items
The following items are not eligible for refunds:
- Products damaged due to misuse, negligence, or improper handling by the customer.
- Items returned without original packaging or missing accessories.
- Personalized, customized, or final-sale products.
- Products showing signs of wear, use, or alteration.
Refund Process
To initiate a refund request, please contact our customer support team with your order number and reason for the return. Once your request is reviewed and approved, you will receive instructions for returning the product.
After the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days, depending on your payment provider and bank processing times.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide clear photos of the issue. We will review the claim and offer a replacement, refund, or other appropriate resolution.
Contact Us
For any refund-related questions or assistance, please contact the Trueviakart customer support team. We are committed to providing a fair and transparent shopping experience for all our customers.